At RideOn India, we strive to provide reliable and hassle-free taxi and car rental services. This Refund & Cancellation Policy explains the terms for booking cancellations and refunds. By booking our services, you agree to this policy.
1. Booking Cancellation
Customers may cancel their booking by contacting RideOn India through our official communication channels.
Cancellation requests should be made as early as possible to avoid any applicable cancellation charges.
2. Cancellation Charges
Cancellation charges may apply depending on when the booking is cancelled.
- More than 24 hours before pickup: No cancellation charges.
- 6 to 24 hours before pickup: A reasonable cancellation fee may apply.
- Less than 6 hours before pickup: Up to 100% of the booking amount may be charged.
- After the driver has been dispatched or if the customer does not show up: The booking may be treated as a No-Show, and no refund may be provided.
3. Refund Policy
Where a refund is applicable:
- Refunds will be processed using the original payment method whenever possible.
- Processing times may vary depending on your payment provider or bank.
- Any applicable convenience fees, tolls, parking charges, or third-party charges may be non-refundable where permitted by law.
4. Driver Delay or Service Unavailability
If RideOn India is unable to provide the booked vehicle due to reasons within our control, customers may be offered:
- A suitable replacement vehicle (subject to availability), or
- A full or partial refund, depending on the circumstances.
5. Customer No-Show
A booking may be treated as a No-Show if:
- The customer is not present at the agreed pickup location after a reasonable waiting period.
- The customer cannot be contacted using the provided contact details.
- The customer declines the ride after the driver has arrived.
In such cases, cancellation charges or no refund may apply.
6. Waiting Charges
For airport pickups or local rides, additional waiting charges may apply if the customer requests the driver to wait beyond the complimentary waiting time.
Any applicable waiting charges will be communicated where possible.
7. Changes to Bookings
Customers may request changes to:
- Pickup time
- Pickup location
- Drop location
- Vehicle type
All modifications are subject to availability and may result in revised pricing.
8. Force Majeure
RideOn India shall not be responsible for cancellations or delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Heavy traffic
- Road closures
- Government restrictions
- Strikes
- Severe weather conditions
- Civil disturbances
Refunds in such situations will be considered in accordance with applicable law and the specific circumstances.
9. Contact for Cancellation & Refund Requests
For cancellation or refund-related queries, please contact us using the details below:
RideOn India
Website: https://www.rideonindia.com
Email: servicerideon@gmail.com
Summary
- Free cancellation may be available for eligible bookings made sufficiently in advance.
- Late cancellations and No-Show bookings may incur cancellation charges.
- Refunds, where applicable, are processed through the original payment method.
- Booking modifications are subject to availability.
- RideOn India is committed to resolving cancellation and refund requests fairly and transparently.
This policy is suitable for a professional taxi and car rental website and complements your Terms & Conditions and Privacy Policy pages.
